Customer Assistance Manager - Housing Finance

Customer Assistance Manager-Housing Finance-Hardship Assistance Unit

- Manage customer assistance activities specifically related to housing finance. - Focus on hardship assistance, helping customers facing financial difficulties. - Coordinate with various teams to ensure effective resolution of customer issues. - Handle queries and provide support to customers seeking housing finance assistance. - Ensure compliance with financial regulations and company policies. - Maintain records and documentation related to customer assistance cases. - Work in a dynamic environment requiring strong communication and problem-solving skills. - The role demands experience in banking or financial services, especially housing finance. - Ability to manage sensitive customer situations with empathy and professionalism. - Collaborate with internal stakeholders to improve customer service processes.