Counter Sales Executive

Job Title: Retail Sales Executive / Shop Sales Staff

Job SummaryWe are looking for an energetic, customer-focused, and sales-driven Retail Sales Executive to join our shop. The candidate will be responsible for understanding customer needs, explaining product features and benefits, building customer confidence, and converting inquiries into successful sales. Basic English communication skills are required.

• Key ResponsibilitiesGreet and assist customers in a professional and friendly manner.
• Understand customer requirements and recommend the most suitable products.
• Develop strong product knowledge to explain features, benefits, and comparisons effectively.
• Identify customer pain points and offer solutions that match their needs.
• Convert walk-in customers into buyers through effective communication and product demonstrations.
• Upsell and cross-sell complementary products to maximize sales value.
• Build customer trust and long-term relationships to encourage repeat business.
• Achieve daily, weekly, and monthly sales targets.
• Handle customer objections confidently and close sales successfully.
• Maintain product displays and ensure the shop is organized and presentable.
• Assist with inventory management and stock monitoring.
• Handle billing, cash, and digital payment transactions.
• Required SkillsBasic English speaking, reading, and understanding skills.
• Strong communication and customer interaction abilities.
• Ability to quickly learn and understand product specifications and benefits.
• Sales and negotiation skills with a focus on customer satisfaction.
• Ability to identify customer needs and recommend suitable solutions.
• Persuasive selling skills and confidence in closing sales.
• Ability to explain technical or product-related information in simple language.
• Positive attitude, enthusiasm, and willingness to learn.
• Basic computer and billing/POS system knowledge (preferred).
• Preferred QualitiesSales-oriented mindset with a passion for achieving targets.
• Strong product learning capability.
• Ability to understand customer psychology and buying behavior.
• Self-motivated, disciplined, and result-driven.
• Honest, punctual, and professional in appearance and conduct.
• Performance ExpectationsMaintain high product knowledge across all products sold in the shop.
• Maximize customer conversion rates and sales revenue.
• Increase average bill value through effective upselling and cross-selling.
• Deliver excellent customer service and contribute to overall business growth.