Collection Team Leader

*JOB DESCRIPTION for TEAM-LEADER*

* Lead and manage a team of Tele-calling and Field collection agents.

* Set and monitor performance targets for the team.

* Provide training, support, and guidance to team members.

* Ensure compliance with company policies and regulatory requirements.

* Handle escalated customer issues and resolve in a timely manner.

* Analyze collection data to identify areas for improvement.

* Develop and implement strategies to improve collection efficiency.

* Prepare and present regular reports on team performance.

*SKILLS*

* Leadership

* Team Management

* Customer Service

* Compliance

* Data Analysis

* Performance Monitoring

* Conflict Resolution

* Microsoft Office

* Negotiation

 *ELIGIBILITY & SALARY CRITERIA*

* *Experience* - Min 1 Year experience in Team Leading (DRA or Non-DRA)

* *Salary* - 22k- 30k (Negotiable as per previous salary package)

* *Qualification* - 12th or above