Collection Officer

Key Responsibilities

• Make outbound calls to customers for overdue EMI / loan payments
• Handle inbound calls related to payment queries and delays
• Follow up regularly with delinquent customers to ensure payment commitments
• Negotiate repayment plans, due dates, and settlements as per policy
• Update call logs, customer responses, and payment status in CRM systems
• Achieve daily/weekly/monthly calling and collection targets
• Handle early bucket and mid-bucket collections (soft collections)
• Maintain compliance with RBI and company guidelines during collections

Key Skills Required

• Strong communication skills (Hindi + basic English preferred)
• Good negotiation and convincing ability
• Basic computer knowledge (Excel / CRM tools)
• Ability to handle pressure and meet targets
• Good listening and problem-solving skills