Back Office Coordinator

Booking Management: Oversee individual and group reservations across all channels (phone, email, property management systems, and online travel agencies).

Revenue Optimization: Collaborate with the revenue manager to apply dynamic pricing, manage room inventory, and set up room blocks for events.

Department Coordination: Work closely with the front office, sales, and housekeeping teams to align room availability, handle special requests, and ensure a smooth guest journey.

Reporting and Forecasting: Analyze booking patterns and market demand to prepare occupancy forecasts and revenue reports.

Technical Skills: Proficiency in hotel Property Management Systems (PMS) like Opera, channel managers, and online distribution platforms.

Soft Skills: Strong communication, leadership, negotiation, and problem-solving abilities under pressure.

Core Responsibilities

• Direct & On-Call Sales Execution: Personally handle high-value phone inquiries and complex guest bookings. Implement upselling techniques (e.g., room upgrades, resort packages, spa additions) during phone calls to maximize total guest spend.
• Online Channel Management: Maintain accurate room inventory and rate parity across the resort's direct website booking engine and Online Travel Agencies (OTAs) like Expedia and Booking.com to prevent overbookings.
• Travel Agent & B2B Relations: Serve as the primary point of contact for external travel agents and wholesale partners. Manage agent commissions, process booking references, and coordinate custom group blocks for corporate retreats or weddings.
• Inventory Control: Actively monitor daily room availability in the Property Management System (PMS). Strategically manage minimum-stay restrictions during peak resort seasons or holiday weekends.
• Cross-Department Synergy: Maintain a tight loop with the Front Office and Housekeeping to coordinate VIP arrivals, early check-ins, and specific room allocations (e.g., ocean views, adjoining rooms).

Some time Travel to Resort & meeting with staff