Admin Sales Support Executive

Job Description – Admin & Sales Support ExecutiveCompany: Bio-Med International Pvt. Ltd.

Industry: Medical Devices / Physiotherapy / Rehabilitation & Sports Medicine Equipment

Job Type: Full-Time

Department: Administration & Sales Support

About the RoleWe are looking for an organized, proactive, and computer-savvy Admin & Sales Support Executive to support our day-to-day administrative activities, sales lead management, online business portals, and social media activities.

The candidate will work closely with the sales and management team and will be responsible for ensuring that incoming enquiries are properly recorded, followed up, and assigned, while also maintaining the company’s presence on various online platforms.

• Key Responsibilities1. Sales Lead Management & Follow-upsManage and maintain records of incoming sales enquiries and leads.
• Regularly follow up with prospective customers through phone, WhatsApp, and email.
• Coordinate with the concerned sales person for leads requiring technical or commercial discussions.
• Maintain and update lead status in Excel, CRM, or other lead-management systems.
• Follow up with the sales team regarding pending enquiries, quotations, and customer responses.
• Ensure that no important sales enquiry remains unattended.
• 2. IndiaMART & Online Business PortalsHandle the company’s IndiaMART account and other B2B/business portals.
• Check and respond to incoming enquiries on a daily basis.
• Update product listings, images, descriptions, specifications, and company information.
• Maintain proper records of leads generated through different portals.
• Coordinate with sales personnel for timely follow-up and conversion of portal enquiries.
• 3. Social Media ManagementManage regular posting on company social media platforms such as Instagram, Facebook, LinkedIn, etc.
• Post product information, installations, demonstrations, exhibitions, company updates, and promotional content.
• Coordinate internally to collect photographs, videos, and product information for posting.
• Monitor and respond to enquiries received through social media.
• Maintain a basic social media posting calendar.
• Assist in improving the company’s online visibility and engagement.
• 4. Administrative WorkPerform routine office administrative and coordination activities.
• Maintain records, documents, customer databases, and correspondence.
• Prepare basic letters, quotations, reports, Excel sheets, and other documents as required.
• Coordinate with customers, sales staff, service engineers, vendors, and other departments.
• Assist management with day-to-day follow-ups and pending tasks.
• Maintain systematic digital and physical filing of important documents.
• Required SkillsGood communication and follow-up skills.
• Comfortable speaking with customers over phone and WhatsApp.
• Good working knowledge of MS Excel, Word, email, and internet applications.
• Familiarity with IndiaMART or similar B2B portals will be preferred.
• Basic knowledge of Instagram, Facebook, LinkedIn, and social media posting.
• Ability to maintain proper records and follow-up schedules.
• Good organizational and multitasking skills.
• Ability to work independently and take responsibility for assigned tasks.
• Basic English writing skills for emails, product posts, and customer communication.
• Qualification & ExperienceEducation: Graduate in any discipline.
• Experience: 1–3 years in administration, sales coordination, tele-calling, customer follow-up, IndiaMART handling, or a similar profile.
• Candidates having experience with medical devices, healthcare equipment, B2B sales, or technical products will be preferred.

Preferred Candidate ProfileWe are looking for someone who is organized, responsible, confident in customer communication, and strong in follow-ups. The candidate should be comfortable handling multiple responsibilities and should actively ensure that leads and assigned tasks are taken to their logical conclusion rather than simply recording them.

Key Performance AreasPerformance will primarily be evaluated based on:

• Timely response and follow-up of sales leads.
• Accuracy and completeness of lead records.
• Regular handling of IndiaMART and other online enquiries.
• Consistency of social media activity.
• Timely completion of administrative tasks.
• Coordination with the sales team and management.
• Reduction in missed or unattended customer enquiries.