Admission Counsellor

Company: Yash Skill Hub

Counsellor Admissions & Sales Executive

Location: Vishwas Nagar, Shahdara, Delhi

Job Type: Full-Time

Salary: 18,000 – 22,000 per month

Working Hours: 10:00 AM – 7:30 PM

About the Role Yash Skill Hub is looking for a confident, well-spoken and sales-oriented Admissions & Sales Executive to manage student enquiries, lead qualification, follow-ups, center visit appointments and admission support. The ideal candidate should have experience in calling, tele-sales or the education industry, along with strong communication and convincing skills. Experience in physical student counselling will be highly preferred. The candidate will also be trained to conduct online career/product awareness workshops for groups of approximately 10–20 participants.

1. Fresh Lead Calling & Qualification

• Make the first call to every fresh enquiry received through Meta Ads, Google, Justdial, website and other sources. • Understand the student's requirement, career objective, location, course interest and joining timeline. • Filter genuine and high-intent leads from general enquiries. • Communicate confidently with students and parents. • Convince qualified students to visit the Yash Skill Hub center for proper counselling.

2. Center Visit & Appointment Management

• Schedule counselling and center visits for qualified students. • Communicate appointment details to the Senior Counselor. • Maintain student name, course interest, requirement, visit date, visit time and lead source. • Confirm appointments before the scheduled visit. • Follow up with students who postpone or miss appointments.

3. Lead Follow-Up & Conversion Support

• Regularly follow up with interested, undecided and admission-pending leads. • Handle basic objections and convince students to continue the counselling process. • Escalate serious/high-intent cases to the Senior Counselor whenever required. • Follow up after counselling and keep the admission pipeline active.

4. Old & Lost Lead Reactivation

• Work on previous lost, cold and inactive databases. • Identify students who may still be interested in joining. • Make systematic cold calls to old databases. • Re-qualify old leads and bring interested students back into the counselling pipeline.

5. CRM Management

• Maintain accurate lead information and status in the CRM. • Update every call, follow-up, appointment and lead stage properly. • Ensure no important lead or follow-up is missed.• Maintain daily lead and follow-up records.

6. Physical Counselling Support

• Handle basic physical counselling when required. • In case the Senior Counselor is unavailable, confidently handle student counselling and initial admission discussions. • Gradually develop complete knowledge of Yash Skill Hub's courses, counselling process and admission system. • Previous experience in physical student counselling will be considered a strong advantage.

7. Online Workshops

• Receive proper training and workshop scripts/PPTs. • Participate in online career/product awareness workshops. • Conduct workshops for groups of approximately 10–20 participants. • Explain basic career opportunities, course benefits and Yash Skill Hub offerings. • Engage with participants and answer basic questions confidently. • Identify interested participants and convert them into counselling appointments.

Candidate Requirements

• Essential: Good communication skills in Hindi and English; previous experience in calling, tele-sales or inside sales; strong convincing and persuasion skills; comfortable speaking with students and parents; good follow-up and lead management skills; basic CRM knowledge; confident and presentable personality; comfortable making cold calls; comfortable speaking in front of 10–20 people; willing to conduct online workshops after training. • Preferred: Previous education-industry experience; Education Counselor/Admission Counselor/Telecaller/Inside Sales experience; physical student counselling experience; education lead and admission conversion experience; presentation, webinar or workshop experience.

What We Expect

We are looking for someone who is Confident → Communicative → Convincing → Sales-Oriented → Organized → Trainable. The candidate should not hesitate to make calls, follow up repeatedly, speak with students or present in front of a group. Important Note This is not a basic telecalling job. The person will manage the initial lead journey: Fresh Lead → First Call → Qualification → Center Visit → Appointment Coordination → Follow-Up → Counselling Support → Admission Pipeline. The selected candidate will work closely with the Senior Counselor and gradually develop the ability to handle counselling independently. Career Growth Based on performance and capability: Admissions & Sales Executive → Student Counselor → Senior Admissions & Sales Executive.