Telecaller Inbound

Job Description (JD): BPO Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to the appropriate department.
• Achieve quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and service standards.

Required Skills:

• Excellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts if required.
• Customer-focused attitude with patience and professionalism.
• Team player with a positive attitude.

Qualifications:

• Minimum 12th Pass or Graduate (any discipline).
• Freshers and experienced candidates can apply.
• Prior BPO/customer service experience is an added advantage.

Job Type: Full-time

Industry: BPO / Call Center / Customer Support

Salary: As per company standards and experience.