Tata Digital - Blended Process ( Email & Chat, Voice)

Job Title: Customer Support Associate – Email & Chat Process - Tata Digital (TDL)

Process: 90% Email & Chat | 10% Voice Support

Eligibility Criteria:

• HSC Pass with BPO experience OR Graduate Freshers
• Minimum typing speed of 30 WPM
• Good English communication skills
• Versant Level 4+ preferred

Job Responsibilities:

• Handle customer queries through email, chat, and occasional voice interactions
• Provide accurate information and timely resolutions
• Maintain high standards of customer service and professionalism
• Document customer interactions as per process requirements

Shift Timings:

• Female Candidates: 9:00 AM to 9:00 PM
• Male Candidates: 9:00 AM to 12:00 AM
• Rotational weekly offs

Compensation:

• CTC: ₹22,500 per month
• In-hand Salary: Approximately ₹18,000 per month

Location: Turbhe, Navi Mumbai

Interested candidates who meet the eligibility criteria can apply.

Contact on: HR Achal - 7410165018 (Call / WhatsApp)