Receptionist Cum Guest Relation Executive

📍 Location: Belapur, Navi Mumbai

📞 HR Contact: 8104484432

📧 Email: sanjana.k@jprimebuildconllp.com

Address : Jprime Buildcon llp, Office No. 601/602, One Platinum, Plot no 8, Sector 15 Belapur, Navi Mumbai, Maharashtra, 400614

Company Website: www.jprimebuildconllp.com

Job Summary:

The Guest Relations Executive is responsible for creating a positive experience for all visitors, clients, and potential buyers. The role involves managing front-office operations, coordinating client meetings and site visits, and ensuring exceptional service throughout the customer’s journey with the company.

Key Responsibilities:

Client Interaction

• Welcome and attend to clients, visitors, and customers in a professional and courteous manner.
• Understand client requirements and guide them to the concerned department or executive.
• Coordinate and manage customer site visits, ensuring a seamless and pleasant experience.

Communication & Coordination

• Handle incoming calls, emails, and inquiries from clients promptly.
• Schedule appointments, meetings, and follow-ups with clients and sales teams.
• Coordinate with sales, CRM, and admin teams for client requirements or escalations.
• Maintain daily visitor logs, feedback records, and client follow-up details.

Customer Relationship Management

• Build and maintain strong relationships with existing and potential clients.
• Ensure prompt resolution of customer queries or complaints.
• Gather feedback from clients and report insights to management for service improvement.

Administrative Support

• Maintain front office records, stationery, and housekeeping coordination.
• Support the sales and marketing team with event coordination and client communication.
• Prepare daily and weekly reports on client visits and interactions.
• Attending to visitors and organizing for conference room and board room meeting.
• Maintaining leave records and attendance of employees.
• Supervision of housekeeping activities.
• Coordinate meeting and appointments.

 Qualifications & Skills:

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–3 years of experience in guest relations, front office, or customer service (preferably in Real Estate, Hospitality, or Corporate sector).
• Excellent communication and interpersonal skills.
• Pleasant personality, professional appearance, and positive attitude.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong organizational and multitasking abilities.