Customer Support Executive

Job Title: Customer Support Executive (Inbound Voice/Blended Process)

Job Responsibilities:

• Handle inbound customer calls, chats, or emails professionally.
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• Understand customer concerns and provide accurate solutions.
• Resolve complaints and escalate complex issues when needed.
• Maintain customer records in the CRM system.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Identify opportunities for upselling or cross-selling where applicable. AApna+1

Eligibility:

• Graduate or undergraduate (depending on the process).
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• Good English communication skills.
• Basic computer knowledge.
• Comfortable working rotational/night shifts.