Customer Support Associate (Non Technical)
Crest It Consulting Private LimitedFixed
₹25,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹25,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
39 applicants
Benefits include: PF, Laptop, Health Insurance, ESI (ESIC)
Job Description
Job Description – Customer Support Associate (Non-Technical)
##PositionOverview
We are looking for a Customer Support Associate (Non-Technical) with 1–3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.
##KeyResponsibilities
Handle and resolve customer queries, requests, and service-related issues.
Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.
Create, track, update, escalate, and close tickets within defined timelines.
Monitor open and pending tickets and provide regular status updates to customers.
Understand customer issues and communicate them clearly to the relevant technical teams.
Follow SOPs, escalation matrix, and defined support processes.
Ensure timely follow-up and resolution of customer issues.
Handle multiple customer queries while working under pressure.
Maintain proper communication and documentation of customer interactions.
Provide excellent customer service and ensure customer satisfaction.
Required Skills
1–3 years of experience in customer support/service desk or a similar role.
Strong customer-handling and communication skills.
Excellent verbal and written communication.
Good understanding of Incident & Service Request Management.
Experience with ticket creation, tracking, updating, escalation, and closure.
Knowledge of ticketing/ITSM tools such as ServiceNow, Jira, Remedy, or similar tools.
Strong follow-up, coordination, and stakeholder-management skills.
Good problem-solving and interpersonal skills.
Ability to understand customer issues and coordinate effectively with technical teams.
Willingness to work in rotational shifts as per client requirements.
##JobDetails
Position: Customer Support Associate – Non-Technical
Experience: 1–2 Years
Location: Airoli, Navi Mumbai
Work Mode: Work From Office
Shift: Rotational Shifts
Industry: IT / Customer Support
How to Apply
Interested candidates can share their updated CV at hr@crestit.in.
Job role
Job requirements
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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