Customer Service Executive
Jprime Buildcon LLP
Customer Service Executive
Jprime Buildcon LLP
Central Business District Belapur, Navi Mumbai
ā¹15,000 - ā¹25,000 monthly
Fixed
ā¹15000 - ā¹25000
Earning Potential
ā¹25,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
9 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC)
Job Description
Contact Details
š Location: Belapur, Navi Mumbai
š HR Contact: 8104484432
š§ Email: sanjana.k@jprimebuildconllp.com
š¢ Address: JPrime Buildcon LLP,
Office No. 601/602, One Platinum,
Plot No. 8, Sector 15, Belapur,
Navi Mumbai, Maharashtra ā 400614
šCompany Website: www.jprimebuildconllp.com
Job Summary :
JPrime Buildcon LLP is looking for a dedicated and customer-focused Customer Service Executive to manage customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and the ability to coordinate with internal departments for effective issue resolution.
Key Responsibilities
Ā· Handle inbound and outbound customer calls, emails, and messages.
Ā· Respond to customer queries related to projects, bookings, documentation, and services.
Ā· Provide accurate information and timely resolution to customer concerns.
Ā· Coordinate with internal departments to resolve customer issues effectively.
Ā· Maintain proper records of customer interactions and follow-ups.
Ā· Escalate unresolved issues to the concerned authority whenever required.
Ā· Ensure high levels of customer satisfaction and service quality.
Ā· Prepare daily and monthly customer service reports.
Ā· Maintain professional relationships with customers and stakeholders.
Ā· Adhere to company policies and service standards.
Required Skills & Qualifications
Ā· Graduate in any discipline.
Ā· 1ā3 years of experience in Customer Service / CRM / Client Relations preferred.
Ā· Excellent verbal and written communication skills.
Ā· Good knowledge of MS Office (Excel, Word, Outlook).
Ā· Strong problem-solving and interpersonal skills.
Ā· Ability to multitask and work under pressure.
Why Join Us?
ā¢ Opportunity to work with a growing real estate organization.
ā¢ Supportive work culture and career growth opportunities.
ā¢ Competitive salary and professional development.
Job role
Work location
Jprime Buildcon llp, Office No. 601/602, One Platinum, Plot no 8, Sector 15 Belapur, Navi Mumbai, Maharashtra, 400614 Central Business District Belapur, Navi Mumbai
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Email Drafting, Telecalling - Customer Service, Customer satisfaction, Customer relationship management, Inbound calling, Records management, Resolved complaints, Customer service management, Real esate, Customer inquiries, Outbound calls, Customer Query Resolution
English level
Good (Intermediate / Advanced) English
Age limit
24 - 30 years
Gender
Female
About company
Name
Jprime Buildcon LLP
Address
Jprime Buildcon llp, Office No. 601/602, One Platinum, Plot no 8, Sector 15 Belapur, Navi Mumbai, Maharashtra, 400614 Central Business District Belapur, Navi Mumbai
Job posted by Jprime Buildcon LLP
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