Telecalling Executive

A Telecalling Executive is responsible for making outbound and receiving inbound calls to communicate with customers, generate leads, promote products/services, handle inquiries, and maintain customer relationships.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain products, services, or offers to customers.
• Generate leads and schedule appointments for the sales team.
• Follow up with customers regarding inquiries and sales opportunities.
• Handle customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and call details.
• Achieve daily, weekly, and monthly call and sales targets.
• Update customer information in CRM or company databases.
• Build and maintain positive customer relationships.

Required Skills

• Excellent verbal communication skills.
• Strong persuasion and negotiation abilities.
• Active listening and problem-solving skills.
• Basic computer knowledge and data entry skills.
• Ability to work under targets and deadlines.
• Professional and customer-focused attitude.

Qualifications

• Any graduate
• Prior experience in telecalling, customer service, or sales is an advantage.
• Knowledge of CRM software is beneficial.