Technical Support Executive

About the Company

Global Datafeeds is a leading provider of real-time stock market data, APIs, historical market data, and trading technology solutions for Indian financial markets. We serve traders, brokers, fintech platforms, developers, and enterprises with reliable and scalable market data solutions.

Job Summary

We are looking for a proactive and technically sound Technical Support Executive with 2–4 years of experience to provide product support for our real-time market data applications, trading terminals, and client integrations. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and a customer-first mindset.

The role involves handling customer issues through tickets, calls, remote sessions, emails, and chat support while coordinating with internal technical teams for timely resolution.

Key Responsibilities

• Provide technical support to customers via phone, email, remote desktop, WhatsApp, and ticketing systems.
• Troubleshoot issues related to:
• Real-time stock market data
• Trading terminals
• Excel-based market data applications
• Installation and configuration issues
• Handle customer queries related to installation and activation
• Diagnose and resolve technical issues within defined SLA timelines.
• Monitor support tickets and ensure timely updates to customers.
• Assist customers during onboarding and product setup.
• Maintain proper records of customer interactions and issue resolutions in CRM/helpdesk systems.

Required Skills & Qualifications

• Any graduate with 2–4 years of experience in Technical Support / Application Support / Product Support.
• Good understanding of Windows OS, networking basics, remote troubleshooting, and internet connectivity.
• Knowledge of stock market/trading platforms will be an added advantage.
• Strong verbal and written communication skills.
• Ability to handle multiple customer issues simultaneously.
• Customer-centric approach with good problem-solving skills.

Preferred Qualifications

• Knowledge of NSE/BSE/MCX market data products - Preferred
• Familiarity with remote support tools like AnyDesk or TeamViewer.
• Exposure to CRM systems and customer support workflows.

Salary & Benefits

• Competitive salary based on experience and skillset.
• Performance incentives.
• Career growth opportunities in fintech and SaaS domain.
• Supportive and technology-driven work environment.

How to Apply

Interested candidates can send their updated resume to: resume@globaldatafeeds.in