International Voice Process Agent

Job Description – International Voice Process (Customer Support)

Position: International Voice Process Executive

Job Summary: We are looking for enthusiastic and customer-focused candidates to handle inbound and/or outbound calls for international clients. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

-Handle inbound and/or outbound customer calls professionally.

-Resolve customer queries and complaints efficiently.

-Provide accurate information about products and services.

-Maintain clear and professional communication.

-Meet quality, productivity, and customer satisfaction targets.

-Update customer records and document interactions in the system.

-Follow company policies and client guidelines.

Requirements:

• Excellent verbal communication skills in English.

• Strong listening and problem-solving abilities.

• Basic computer knowledge and typing skills.

• Ability to work in rotational shifts, including night shifts.

• Freshers and experienced candidates are welcome (depending on company requirements).

Preferred Skills:

• Customer service orientation.

• Good interpersonal skills.

• Ability to work under pressure.

• Positive attitude and willingness to learn.

Salary: As per company standards (with incentives, where applicable).

Work Location: On-site / Work from Office.