Customer Support Executive

• ## Job Overview
• Role: Support Calling & Admin Handling
• Industry: Mobile Application (Astrology / Wellness)
• Openings: 4 Positions
• Gender: Female Only
• Experience Required: 1+ Years (in Telecalling, Customer Support, or BPO)
• Salary: ₹10,000 to ₹25,000 per month (Negotiable based on experience & skills)

## Key Responsibilities

Customer Support: Handle inbound and outbound calls from app users regarding their accounts, recharge issues, and general queries.

• Astrologer Coordination: Assist in scheduling and coordinating calls/chats between users and onboarded astrologers.
• Issue Resolution: Actively listen to user grievances, troubleshoot app-related issues patiently, and provide quick solutions.
• Admin Handling: Maintain accurate daily logs of calls, update user data in sheets, and assist the management with daily operational tasks.
• Feedback Collection: Reach out to active users for feedback to help improve app services.

## Requirements & Skills

Experience: Minimum 1 year of experience in a calling, customer service, or administrative role.

• Language Skills: Strong verbal communication skills in Hindi and English (knowledge of regional languages is a plus).
• Technical Comfort: Basic knowledge of operating mobile apps, Google Sheets/MS Excel, and CRM software.
• Soft Skills: Excellent listening skills, a calm demeanor, and the ability to handle stressful situations with empathy and patience.
• Traits: Highly disciplined, punctual, and comfortable working in a fast-paced environment.