Telecaller Inbound

1. Answer incoming customer calls promptly and professionally.
2. Respond to customer inquiries regarding products, services, pricing, and company policies.
3. Resolve customer complaints and provide appropriate solutions.
4. Record customer interactions and maintain accurate call logs.
5. Escalate complex issues to the appropriate department when necessary.
6. Follow up with customers to ensure issue resolution and satisfaction.
7. Maintain a high level of customer service and professionalism.
8. Meet quality and productivity targets set by the organization.
9. Update customer information in CRM or database systems.

Required Skills

• Required SkillsExcellent verbal communication skills.
• Active listening and problem-solving abilities.
• Customer-oriented attitude.
• Ability to handle high call volumes.
• Good interpersonal and relationship-building skills.
• Time management and multitasking abilities.
• Proficiency in English, Hindi, and/or regional languages (as required).