Sales & Marketing Executive

ob Description 1: Store Sales Executive (Counter Sales & Customer Handling)Company: Homdum – Home Improvement & Hardware

Location: Homdum Retail Store

Type: Full-time

Role summary

Handle walk-in customers at the store counter, understand their needs, recommend the right products, and close sales while giving a smooth in-store experience.

Responsibilities

• Greet and assist walk-in customers; understand their requirement and suggest suitable products
• Explain product features, usage, specifications, and pricing clearly
• Handle billing, payments, and basic counter cash/UPI reconciliation
• Upsell and cross-sell related items (fittings, accessories, tools)
• Keep shelves, displays, and stock neatly arranged and labelled
• Check stock availability, report low stock, and assist in inventory counts
• Handle returns, exchanges, and complaints politely and escalate when needed
• Record daily sales and customer feedback as per Homdum’s reporting process

Requirements

• 12th pass/graduate preferred; 1–2 years retail or hardware counter experience (freshers with good attitude considered)
• Basic knowledge of hardware, tools, or home improvement products is a plus
• Good communication in Hindi and local language; basic English preferred
• Basic billing/computer knowledge (billing software, Excel/Sheets)
• Polite, patient, presentable, and customer-focused
• Willing to work store hours, including weekends

Key skills: Product knowledge, customer handling, billing accuracy, upselling, stock awareness

KPIs: Daily sales target, conversion of walk-ins, billing accuracy, customer satisfaction, stock discrepancies

Job Description 2: Sales Executive – Inquiry Calls (Online & Outstation Customers)Company: Homdum – Home Improvement & Hardware

Location: Homdum Store / Office

Type: Full-time

Role summary

Manage incoming and outgoing inquiry calls from online (website, Amazon, Instagram) and outstation customers. Understand requirements quickly, advise the right product, and convert inquiries into confirmed orders.

Responsibilities

• Attend inquiry calls and WhatsApp/Instagram/website leads promptly
• Understand customer needs, assess budget and seriousness, and recommend the right product
• Negotiate and convince customers confidently; handle objections on price, quality, and delivery
• Use sound judgment on discounts, bulk quotes, and custom requirements within set limits; escalate beyond them
• Share quotations, product details, images, and payment links
• Coordinate with the store and dispatch team for stock, packing, and shipping to outstation customers
• Follow up on pending inquiries until closure; reactivate cold leads
• Maintain a lead/inquiry log (source, status, follow-up date, outcome) daily
• Handle post-sale queries, delivery issues, and basic complaints

Requirements

• Graduate preferred; 1–3 years in telesales, inside sales, or inquiry handling (hardware/retail/e-commerce is a plus)
• Strong spoken Hindi and English; clear, confident, persuasive voice
• Good judgment: able to read customer intent, price sensitivity, and decide quickly
• Strong negotiation and objection-handling skills
• Comfortable with Excel/Google Sheets, WhatsApp Business, and basic CRM
• Self-driven with disciplined follow-up habits

Key skills: Persuasion, negotiation, quick decision-making, product knowledge, follow-up discipline

KPIs: Inquiry-to-order conversion rate, response time, daily calls handled, follow-up completion, average order value, customer feedback