Head of Airport Operations

Operational Leadership

• Lead overall airport operations including airside, terminal, landside, and ancillary operational functions.
• Ensure seamless airport functioning with focus on safety, efficiency, service quality, and regulatory compliance.
• Develop and implement operational strategies, policies, SOPs, and performance standards.
• Drive operational readiness for current and future airport expansion projects.

Airside Operations Management

• Oversee aircraft movements, apron operations, stand allocation, A-CDM activities, and turnaround performance.
• Ensure compliance with DGCA, BCAS, AAI, ICAO, and applicable aviation regulations.
• Monitor runway, taxiway, apron, and airfield operations to maintain operational safety and efficiency.
• Lead airport emergency preparedness and response mechanisms.

Terminal & Passenger Operations

• Ensure superior passenger experience across check-in, security, boarding, arrival, baggage handling, and customer facilitation processes.
• Drive service quality initiatives and passenger satisfaction metrics.
• Collaborate with airlines and service partners to improve operational performance.

Safety, Security & Compliance

• Ensure adherence to all safety, security, and regulatory requirements.
• Lead operational risk assessments, audits, inspections, and compliance reviews.
• Monitor implementation of Safety Management System (SMS) and Airport Emergency Plan (AEP).
• Coordinate with regulatory authorities for inspections and certifications.

Stakeholder Management

• Act as the key interface with airlines, ground handlers, CISF, BCAS, DGCA, AAI, customs, immigration, and other stakeholders.
• Facilitate effective coordination among internal and external agencies for smooth airport operations.
• Lead regular operational review meetings and crisis management discussions.

Commercial & Financial Management

• Optimize operational costs while maintaining high service standards.
• Monitor operational KPIs and productivity metrics.
• Support business growth through operational excellence and process improvements.

People Leadership

• Lead and develop high-performing airport operations teams.
• Build succession planning, capability development, and talent management initiatives.
• Foster a culture of safety, accountability, customer focus, and continuous improvement.

Technology & Innovation

• Drive implementation of digital and smart airport initiatives.
• Leverage operational analytics and technology solutions for process optimization and efficiency enhancement.
• Support automation and future-ready airport operational systems.