Senior Application Support Engineer
3Pillar Global Pvt Ltd
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Senior Application Support Engineer
3Pillar Global Pvt Ltd
Mumbai/Bombay
Not disclosed
Work from Office
Full Time
Min. 5 years
Job Details
Job Description
Senior Application Engineer. (Total Exp 5+ Yrs)
3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.
Role: Sr. Production/Application Support Engineer
Mumbai : Work from office
Description:
- Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production
- Manage and resolve technical support tickets of L1 & L2
- Partner with the Business and Vendor team to prioritize support tickets.
- Write Unix/Linux/Windows commands
- Facilitate effective and proactive communications with both internal and external customers.
- Test product-level functionality and new releases. Identify and communicate areas for improvement.
- Serve as the technical expert for Banking Application.
- Manage software upgrades on scheduled dates.
- Serve as a primary contact for our client's IT department.
- Troubleshoot network, database, and software problems for client implementations.
- Configure system settings and options, and execute unit/integration/acceptance testing.
- Create rules and data transfer mappings using SQL query.
- Select, update, and insert SQL queries for generating reports and databases.
- Data definition, data manipulation, data control, and transactional control
- Administration, including creating and restoring SQL backups
- Knowledge of using Command Prompt and its commands.
- Present technical overview of software applications and technical requirements to clients when planning upgrades.
- Manage setup of technical environment for hosted clients.
- Should have knowledge on ITIL process and tools like ServiceNow
- Work with Help Desk personnel to resolve client installation issues.
Experience Level
Senior LevelJob role
Work location
Mumbai
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
3Pillar Global Pvt Ltd
Job posted by 3Pillar Global Pvt Ltd
Apply on company website