Product Process Team Member - Product Support and Process Management

Product Process Team Member-Product-Support-Processes

As a Product Process Team Member, you will be a key player in our Product-Support-Processes department, responsible for driving efficient and effective product support strategies. Your role will involve collaborating with cross-functional teams to enhance product processes, ensuring a seamless customer journey. You will play a vital role in maintaining our high standards of product support and customer satisfaction.

• Process designing and Process Engineering for Consumer Bank Asset products covering key aspects of Workflow (Digital / Physical), Compliance, Risk, Legal Ops, Customer Experience etc. 

• Ability to understand the end-to-end process across touchpoints like Asset service desk, Branches and sky serve

• Visiting process to review Process in light of Fraud and Risk raised by EDD and ORM.

• Identification of Risks and Regulatory breach and provide solution to mitigate risks and control reports to minimize process lapses.  

• Working very closely with the Asset Product teams, Operations, Front end asset service teams, ORM & EDD Teams of Consumer Bank.  

• Liaising with stakeholders like Operations/ ORM /  Compliance / Risk / Product / Legal etc.

• Indepth understanding of KYC and Other Regulatory Guidelines. 

• Providing tailor made solution to Product / Operations for specific business requirement.

• Help Product and Operations for end-to-end execution of a Process / Digital Journey’s / new initiatives / features etc. 

• Ensuring the Digital Journey controls and logics is in line with defined Process , Regulation and Risk perspective

• Responsible for the documentation of Business Processes, workflows. 

• Indepth knowledge of HF/ AHL / LAP Business is mandatory. 

• Overall knowledge of lending business is an added advantage. 

• Self-Driven with ability to independently execute the assigned responsibilities

• In depth knowledge about KYC requirements

• Knowledge of Regulatory Guidelines

• Good Logical reasoning and data analysis skill

• Should be able to think proactively for process changes from Business Process Re-engineering perspective

• Strong Communication skills 

• Assertive attitude

• Good analytical skills & eye for details

• Basic knowledge of various systems of the bank like Finacle , Dot Net etc. 

• Hands on Knowledge of Excel .

• Keen eye for market intelligence and competition.

• Strong follow up ability & keenness

Experience Level

Senior Level