Retail Asset Operations Manager - Unsecured Loans

Manager - RA Unsecured Operations| Mumbai

To manage set of Retail Asset products including life cyle of loan and customer service

1. Responsible for a RA product end to end Operations.
2. Manage Disbursmeent / PDD / File receipt Management, life cycle of loan.  Escalation and resolve issues.
3. Review the process for compliance Control.  Complaints and Audit exceptions  - RCA, resolution and permanent fix.   
4. Regular T&M and TAT measurements.
5. Suggestion on new options to support to collection on bank receivables. 
6. Diagnose and resolve issues related to systems / process faced by the team.  
7. Drive initiatives and work on projects that improve efficiency through process automation.
8. Cross-functional collaboration to identify automation opportunities for efficiency improvement.

Graduate / Post Graduate

Min: 7 years

Max: 10 years

Experience Level

Mid Level