Branch Operations Executive

FILING INFORMATION 

Position 

Executive - Branch Operation  

Department 

Express Business, Operations 

Location 

Multiple Locations 

Band 

2 

Reports to 

Manager – Branch Operations 

ROLES & RESPONSIBILITIES 

Key responsibilities 

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion. 

• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route. 

• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets. 

• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator. 

• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report. 

• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation. 

• Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well. 

• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities. 

• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures. 

• Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department. 

• Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business. 

• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy 

• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible. 

• Contributes to team effort by accomplishing related results as needed. 

• Ensure all KPIs are 100% achieved 

• Adhere to operational requirements for the required results. 

QUALIFICATIONS & COMPETENCIES 

• Any Graduate / Post-Graduate 

• Experience in managing warehouse with at least 5-8 years’ experience. 

• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment 

• Should be a team player and proactive