Associate Manager - Terminal Retail and Food & Beverage Operations

Associate Manager - Terminal Retail & F&B

Roles and Responsibilities

• Monitor and support daily operations of F&B and Retail outlets to ensure smooth functioning
• Drive sales performance by tracking key metrics such as conversion, ATV, and passenger penetration
• Coordinate with concessionaires to improve product mix, pricing, and promotions
• Ensure timely opening, service standards, and visual merchandising compliance across outlets
• Support implementation of sales initiatives, campaigns, and airport-wide promotions
• Conduct regular outlet audits for service quality, hygiene, and operational standards
• Track and report daily, MTD, and YTD sales performance with insights
• Assist in managing digital invoice (DI), billing processes, and system compliance
• Coordinate with internal teams (Operations, Finance, IT) for issue resolution
• Identify improvement areas and implement corrective actions for underperforming outlets
• Support new outlet openings, fit-outs, and onboarding of brands

Education Qualification

• Bachelor’s degree in Hospitality, Business Administration, Retail Management, or related field

Certification Required

• Basic Food Safety Certification (preferred)
• Certifications in Retail / Sales / Customer Service (added advantage)

Experience

• 4–5 years of experience in F&B / Retail operations (airport experience preferred)
• Exposure to sales tracking, outlet operations, and vendor coordination
• Experience in customer service and on-ground operations

Experience Level

Mid Level