AI Platform Support Engineer

AI Platform Support Engineer (Glean, Regrello, Wisdom AI on Azure)

Role AI Platform Support Engineer

Skill Set Glean Regrello Wisdom AI on Azure

JD

Platform administration platform daytoday operations and maintenance

Solution or agent minor enhancement ensuring that platformlevel governance security and support expectations are adhered

Access and identity management provide privileged platform access groupbased provisioning administrative roles onboarding and offboarding processes and periodic access governance reviews

Production rollout and change control this includes production publication activities such as enabling connectors activating approved configurations or publishing agents to live users

Support and incident response initial ticket intake triage severity classification incident coordination and vendor escalation for platformrelated issues through the designated AI platform support queue

Monitoring and ing operational monitoring dashboards ing connector visibility and supportfacing service health controls

Vendor coordination and licensing licensing coordination renewals support channels and visibility into platform capacity or usage constraints

Governance and compliance oversight platform governance operational oversight lifecycle stewardship audit readiness and steadystate support accountability

User onboarding and offboarding

Operational readiness review