Telemarketing Executive

About the RoleCamflow Pvt. Ltd. is looking for enthusiastic and persuasive Telecallers & Admission Counsellors to connect with parents and students who have enquired about school or college admissions. The primary responsibility is to explain admission details, counsel prospective parents and students, encourage campus visits, schedule appointments, and support the admission process to achieve enrolment targets.

Key Responsibilities

1. Telecalling & Lead Follow-Up

• Make outbound calls to parents and students from enquiry databases and admission leads.
• Respond to admission enquiries and provide information about courses, facilities, eligibility, fees, and admission procedures.
• Follow up with prospective parents and students through phone calls, WhatsApp, and email.
• Maintain regular communication with interested candidates to encourage timely decisions.

2. Admission Counselling

• Understand the educational needs of parents and students and recommend suitable courses or programmes.
• Explain the institution's facilities, academic offerings, campus environment, and admission process.
• Address questions and concerns professionally and confidently.
• Provide accurate information about eligibility criteria, fee structures, required documents, and important admission dates.

3. Campus Visit Scheduling

• Motivate interested parents and students to visit the campus for a personal interaction.
• Schedule campus visits, counselling sessions, and meetings with the admission team.
• Send visit confirmations, reminders, campus location details, and appointment information.
• Follow up after campus visits to understand feedback and encourage the next steps toward admission.

4. Admission Conversion

• Follow up with interested families after counselling sessions and campus visits.
• Assist parents and students with application forms, documentation requirements, and admission formalities.
• Maintain a clear record of each enquiry from the initial call through campus visit and final admission.
• Work towards achieving monthly targets for successful calls, campus visits, applications, and admissions.

5. Data Management & Reporting

• Maintain and update enquiry databases, call records, and follow-up schedules.
• Record the status of each lead, including interested, follow-up required, campus visit scheduled, visited, application submitted, and admission confirmed.
• Prepare daily and weekly reports on calls, enquiries, campus visits, and admission conversions.
• Coordinate with the campus admission team to ensure a smooth experience for parents and students.
• Required Skills & Qualifications: Graduate in any discipline; candidates with backgrounds in Marketing, Communications, or Education are preferred.
• Excellent communication, persuasion, and interpersonal skills.
• Strong counselling and follow-up abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer knowledge, including MS Excel, Google Sheets, email, and WhatsApp.
• Fluent in Hindi and English; Marathi proficiency is an advantage.
• Patient, confident, organised, and target-oriented.
• Experience: Freshers with strong communication and convincing skills can apply.
• Experience in telecalling, education counselling, school or college admissions, telesales, or customer relationship management is preferred.
• Key Performance Indicators (KPIs): Number of calls made and enquiries contacted.
• Number of qualified and interested leads generated.
• Number of campus visits scheduled and completed.
• Number of applications received.
• Number of admissions converted.
• Follow-up quality and lead database accuracy.
• Compensation & BenefitsFixed salary based on experience and suitability.
• Performance-based incentives linked to campus visits and admission conversions, as per company policy.
• Training and development in admission counselling and customer relationship management.
• Career growth opportunities in education sales and admissions.

How to Apply: Interested candidates can share their updated CV at admin@camflow.in.

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