Travel Consultant

Travel Consultant – Sales & Operations

• Handle end-to-end sales and operations for domestic and international travel bookings.
• Handle incoming leads through WhatsApp, calls, email and other channels and convert them into confirmed bookings.
• Understand client requirements and prepare customized itineraries, quotations and costing.
• Sell international/domestic holiday packages, flights, hotels, transfers, sightseeing, visas and other travel services.
• Achieve monthly sales and gross-profit targets through effective follow-ups and client conversion.
• Coordinate independently with airlines, hotels, DMCs, suppliers and other travel partners.
• Manage bookings from quotation and confirmation to final travel documents and departure.
• Ensure timely confirmations, vouchers, tickets, invoices, itineraries and other travel documentation.
• Maintain accurate client, booking, supplier and payment records in the CRM.
• Follow up on client payments, supplier payments, pending confirmations, refunds and operational requirements.
• Handle client queries and resolve pre-travel and in-trip operational issues with minimum escalation.
• Take ownership of assigned operational processes and ensure smooth day-to-day functioning.
• Coordinate with junior team members and support them with sales, costing and operational queries when required.
• Identify operational gaps and contribute towards improving SOPs, processes, turnaround time and customer experience.
• Work with high ownership and minimum supervision, taking responsibility for enquiries and bookings from start to finish.