Sales Coordinator

Job Title: Sales Coordinator

Company: Crew Business Systems

Location: Ghatkopar (West), Mumbai (office on L.B.S. Marg)

Employment Type: Full-time, work from office

About the Company

Crew Business Systems is a Mumbai-based technology solutions company that helps businesses engage customers through smart technology. Its portfolio includes commercial displays, video walls and digital signage, audio-visual solutions, and mobility products from brands such as Samsung and Casio. Clients include hotels, hospitals, educational institutes, retail brands and corporates, among them well-known names in hospitality and banking.

Role Overview

The Sales Coordinator will be the link between the sales team, customers and internal operations. Leads are provided by the company. Your job is to follow up on them promptly, qualify them, schedule meetings and demos, and keep every enquiry moving until it closes.

Key Responsibilities

Follow up on company-provided leads by phone, email and WhatsApp, and qualify requirements (product, quantity, budget, timeline)

Schedule client meetings, site visits and product demos for the sales team

Prepare and send quotations, proposals and product information in coordination with the sales manager

Maintain lead and pipeline records in Excel or CRM and share daily/weekly MIS reports

Follow up on quotations, purchase orders and payments

Coordinate with vendors, logistics and the technical team on stock availability, delivery and installation schedules

Handle inbound corporate enquiries and customer queries professionally

Maintain customer records and support repeat business and upselling

Requirements

Graduate in any discipline (BBA/B.Com preferred)

1–3 years of experience in sales coordination, inside sales or sales support, preferably B2B (IT, electronics, AV, office automation or similar)

Good spoken and written English and Hindi (Marathi is a plus)

Working knowledge of MS Excel, Word and email; CRM experience is an advantage

Confident on calls, organised, with strong follow-up discipline

Candidates from Central/Harbour line areas (Ghatkopar, Vikhroli, Kurla, Chembur, Mulund, Thane) preferred for easy commute

What We Offer

Salary based on experience

Warm leads provided, with no cold prospecting required

Exposure to premium B2B clients and the latest display and AV technology

Stable role with growth into sales or key account management