Restaurant Captain

Key Responsibilities:

• Guest Hospitality & Service:

Greet and seat guests promptly, ensuring an exceptional first impression. Ensure all guests are attended to and receive a positive dining experience from entry to exit. Provide menu guidance, answer questions, and offer recommendations to guests.Manage guest concerns or complaints with professionalism, escalating issues to management when necessary.

• Order Taking & Coordination:

Take accurate orders from guests, noting special requests or dietary restrictions.Ensure accurate communication of orders to the kitchen and bar.Coordinate with the kitchen staff to ensure timely and correct order delivery.Monitor orders throughout the service to ensure they meet guest specifications.

•Team Leadership & Supervision:

Provide leadership to servers and front-of-house staff, ensuring smooth operations.Train new employees in front-of-house procedures and service standards.

Supervise and support the service team during peak hours, ensuring efficient workflows.Conduct regular team briefings to ensure alignment on goals and expectations.

•Guest Satisfaction & Feedback:

Ensure guest satisfaction by proactively checking in on their dining experience. Address any concerns or feedback from guests, providing immediate solutions when necessary.Collect and report guest feedback for continuous improvement.

• Operational Excellence:

Ensure the front-of-house area is clean, organized, and properly stocked throughout the shift. o Assist with maintaining inventory of non-food items like napkins, utensils, and glassware. o Ensure compliance with health and safety regulations, including cleanliness and sanitation standards.

• Billing & Payment Handling:

Process guest checks accurately and efficiently using the POS system. o Handle payments, process transactions, and ensure proper change is provided. o Assist in managing end-of-shift cash reconciliation. Competencies and Requirements:

• Skills:

Strong communication skills to interact effectively with guests and team members. o Ability to lead and motivate a team, ensuring a positive and efficient working environment. o Strong organizational and multitasking skills to manage service during peak times. o Ability to work under pressure while maintaining a calm and professional demeanor.

• Experience:

Previous experience in a restaurant or hospitality setting, ideally in a supervisory role. o Experience with POS systems and order-taking procedures.

• Personality Traits:

Friendly, outgoing, and approachable demeanor. o Strong problem-solving abilities, especially when dealing with guest concerns. o Proactive and focused on delivering high-quality service to all guests