Receptionist / Front Office Executive

Position: Receptionist

Department: Front Desk / Administration

Industry: Physiotherapy / Healthcare Clinic

Location: Mulund West, Mumbai

Reporting To: Director

Employment Type: Full-Time

Job Summary

We are looking for a professional, friendly, and well-organized Receptionist to manage the front desk and be the first point of contact for patients and visitors. The candidate will handle appointment scheduling, patient coordination, basic billing, records, and day-to-day administrative activities to ensure smooth clinic operations.

Key Responsibilities

Front Desk & Patient Handling

• Greet and assist patients and visitors professionally.
• Handle incoming calls, emails, and general inquiries.
• Register new patients and maintain patient records.
• Explain clinic services, procedures, and basic billing information.
• Maintain patient confidentiality.

Appointment Management

• Schedule, confirm, reschedule, and cancel patient appointments.
• Send appointment reminders through calls, SMS, or email.
• Maintain daily appointment and attendance records.
• Coordinate patient flow and waiting-area management.

Administrative & Billing Support

• Maintain accurate patient files and documentation.
• Process payments and issue receipts.
• Handle basic billing-related activities.
• Assist with insurance claims, referrals, and related documentation.
• Prepare basic emails, reports, and administrative documents.
• Monitor office supplies and coordinate replenishment.
• Manage calendars and coordinate meetings/events.

Clinic Coordination

• Coordinate with physiotherapists regarding patient requirements and updates.
• Ensure smooth coordination between patients and clinic staff.
• Maintain a clean, organized, and welcoming reception area.
• Support the clinic team with routine administrative activities.
• Candidate Profile Good communication and interpersonal skills.
• Pleasant and patient-friendly personality.
• Strong organizational and multitasking abilities.
• Basic computer knowledge and email-handling skills.
• Ability to manage appointments, records, and routine administrative work.
• Prior experience in a clinic, hospital, healthcare, physiotherapy, or front-desk role will be an advantage.

Key Skills ; Reception | Front Desk Management | Patient Handling | Appointment Scheduling | Patient Coordination | Basic Billing | Cash Handling | Record Management | Communication | Customer Service | MS Office | Email Handling

Preferred CandidateCandidates with experience as a Clinic Receptionist, Medical Receptionist, Hospital Receptionist, Patient Coordinator, Front Office