Property Manager

Job Title: Property Manager – Short-Term Rental Operations

Job Summary

We are seeking an experienced and dynamic Property Manager to oversee the end-to-end operations of a portfolio of 22 premium serviced apartments listed on Airbnb and other leading short-term rental platforms. The ideal candidate will be responsible for maximizing occupancy, delivering exceptional guest experiences, managing daily operations, and leading a multidisciplinary team of 15 members.

This is a leadership role requiring strong operational expertise, people management skills, revenue optimization, and a customer-first approach.

Key Responsibilities

Property Operations

- Manage the daily operations of 22 serviced apartments listed on Airbnb and other short-term rental platforms.

- Ensure all properties meet the highest standards of cleanliness, maintenance, presentation, and guest readiness.

- Conduct regular property inspections and coordinate preventive maintenance.

Team Management

- Lead, supervise, and motivate a team of approximately 15 employees, including:

- Sales & Business Development Executives

- Guest Relations & Client Servicing Staff

- Housekeeping Team

- Maintenance & Support Staff

- Create work schedules, assign responsibilities, and monitor team performance.

- Conduct regular training sessions to maintain service excellence.

Revenue & Occupancy Management

- Maximize occupancy and revenue through dynamic pricing strategies.

- Monitor booking trends, cancellations, and market demand.

- Coordinate with the sales team to improve conversions and repeat business.

Guest Experience

- Ensure prompt handling of guest inquiries before, during, and after their stay.

- Resolve guest complaints efficiently and professionally.

- Maintain high guest ratings and positive online reviews across all booking platforms.

Platform Management

- Oversee property listings across Airbnb and other online travel agencies (OTAs).

- Ensure calendars, pricing, availability, photographs, and property descriptions are accurate and updated.

- Monitor platform performance and implement improvements.

Quality & Compliance

- Ensure all operational procedures comply with company standards and local regulations.

- Maintain operational records, inventory, vendor contracts, and compliance documentation.

Reporting

- Prepare weekly and monthly reports covering:

- Occupancy

- Revenue

- Guest satisfaction scores

- Team performance

- Operational expenses

- Maintenance activities

Required Qualifications

- Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.

- 5–8 years of experience in hospitality, serviced apartments, hotels, vacation rentals, or property management.

- Minimum 2 years of experience managing teams.

Required Skills

- Strong leadership and team management

- Excellent communication and interpersonal skills

- Guest service excellence

- Revenue and occupancy management

- Problem-solving and conflict resolution

- Operational planning and execution

- Vendor and housekeeping management

- Time management and multitasking

- Knowledge of Airbnb and OTA operations

- Proficiency in Microsoft Excel and property management software

Key Performance Indicators (KPIs)

- Occupancy Rate

- Revenue Growth

- Average Daily Rate (ADR)

- Revenue per Available Room (RevPAR)

- Guest Review Rating (Target: 4.8+)

- Response Time to Guest Queries

- Team Productivity

- Housekeeping Quality Scores

- Property Maintenance Turnaround Time

Preferred Candidate Profile

- Experience managing multiple short-term rental properties.

- Strong understanding of Airbnb algorithms and OTA optimization.

- Proven ability to lead cross-functional teams.

- Customer-focused with excellent organizational skills.

- Ability to thrive in a fast-paced, hospitality-driven environment.

Compensation

- Competitive salary (based on experience)

- Performance-based incentives

- Career growth opportunities

- Training and professional development

- Mobile and travel allowance (if applicable)

Reporting To

Operations Head / Director

Location

Andheri west mumbai

Employment Type

Full-Time