Operation Manager

 Job Title: Operations Manager 

Location: Mumbai

Job Summary:

We are looking for a dynamic and detail-oriented Operations Manager to oversee the daily functioning of our cafes and the seamless execution of events held across multiple locations. This role demands a high degree of planning, coordination, and execution to ensure consistently excellent customer experiences.

Key Responsibilities:

1. Cafe Operations:

• Ensure smooth day-to-day operations of all cafes through proactive planning and execution.
• Oversee vendor management – including sourcing, evaluation, negotiation, and performance tracking.
• Handle recruitment, training, and scheduling of operational staff as per requirements.
• Coordinate with all service providers (housekeeping, maintenance, logistics, etc.) to ensure uninterrupted service delivery.
• Monitor compliance with quality, safety, and hygiene standards.
• 2. Event Management:Plan and supervise the roll-out of multiple events across different cafe locations.
• Ensure consistency in communication, branding, and experience at every event.
• Collaborate with internal and external teams to ensure all necessary elements (inventory, setup, staff, marketing) are in place.
• Address any operational challenges during events and ensure quick resolution.
• Key Requirements:Qualifications & Experience:Minimum 7-10  years of proven experience in operations, preferably in F&B and/or event management.
• Strong organizational and multitasking skills.
• Excellent communication and stakeholder management abilities.
• Experience in managing teams and third-party vendors.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualities:

• Background in hospitality or food & beverage sector.
• Familiarity with operational SOPs and vendor agreements.
• Event execution and cross-location coordination experience.