Manager – CRM, Post Sales & Legal Documentation (Weekend Homes & Villa Projects)

• Manage the complete post-sales customer lifecycle for weekend homes, villas, and plotted developments.
• Ensure smooth execution of booking documentation, agreements, collections, registration, and possession processes.
• Monitor customer payment schedules and coordinate timely collections.
• Handle customer queries, requests, and escalations while maintaining high customer satisfaction levels.
• Coordinate with sales, accounts, legal, projects, and registration teams for seamless customer service.
• Ensure compliance with RERA requirements and company policies.
• Maintain accurate customer records and CRM data management systems.
• Provide regular project updates, payment reminders, and possession communications to customers.
• Oversee registration, handover, and post-possession support activities.
• Prepare MIS reports related to collections, customer status, registrations, and possession.
• Lead and manage the CRM team to achieve customer service and collection targets.

Drive customer retention, referrals, and relationship-building initiatives.