Greeter

Job PurposeTo create a warm, professional, and welcoming first impression for every customer entering the jewellery showroom and ensure a smooth customer experience from entry to exit.

• Key ResponsibilitiesWelcome and greet customers entering the showroom with a warm and professional attitude.
• Understand the customer’s purpose of visit and direct them to the appropriate Retail Sales Officer (RSO) or showroom team member.
• Manage customer entry, waiting, and seating arrangements.
• Maintain a professional and premium showroom experience at the entrance and reception area.
• Coordinate with RSOs to ensure customers are attended to promptly.
• Monitor customer movement and ensure no customer is left unattended.
• Handle basic customer queries regarding showroom facilities, appointments, offers, billing, exchange, services, etc., and direct complex queries to the appropriate team.
• Manage customer appointments and VIP/customer visits.
• Support customer flow during peak hours, weekends, and festive periods.
• Maintain records/trackers related to customer visits, appointments, and enquiries where required.
• Coordinate with the showroom manager and security team when necessary.
• Ensure customer concerns are escalated promptly and professionally.
• Support customer engagement activities and showroom events.
• Maintain excellent grooming, body language, communication, and etiquette at all times.
• Follow all showroom SOPs, security protocols, customer-service standards, and brand guidelines.