Franchise Operations Manager

About Burger or ChaiBurger or Chai is a vertically integrated QSR brand from Indinom Foods. We started two years ago from a 200 sq ft store in Sion, fully bootstrapped. Today we run 13 brands from shared kitchens and are scaling through a franchise (FOFO) model. Our edge is a tight supply chain, simple SOPs and fast decisions.

The RoleYou own what happens after the franchise agreement is signed: outlet launch, operating discipline and outlet profitability. Sales brings the franchisee in, and you make sure they stay profitable and stay with us.

What You’ll Own1. Outlet Launches

• Run the launch checklist end to end: site readiness, equipment, licences, hiring, training and go-live
• Be on ground for launch week and the first 30 days
• Hit launch timelines (target: signing to opening within [X] days)

2. SOPs & Audits

• Run regular audits on food quality, hygiene, speed of service and brand standards
• Maintain, improve and enforce SOPs across all outlets
• Close audit gaps with franchisees within set timelines

3. Outlet Performance & P&L

• Track daily and weekly sales, food cost, wastage and aggregator ratings per outlet
• Identify underperformers early and run turnaround plans
• Help franchisees with menu mix, pricing and local marketing to lift throughput

4. Supply Chain & Kitchen Coordination

• Coordinate with the central kitchen and procurement on supply, stock-outs and quality
• Cut ordering errors, delivery delays and wastage

5. Training & Team

• Train franchisee staff and managers on SOPs, systems and customer handling
• Build a repeatable training playbook that scales without you

6. Franchisee Relationship

• Be the first point of contact for franchisees on operations
• Run monthly review calls and escalate issues fast
• Work with the franchise sales team on handover and feedback from the field

7. Reporting

• Weekly outlet scorecards to leadership: sales, audit score, complaints, churn risk
• Use CRM and dashboards to log visits, issues and actions
• Who You Are3-6 years in QSR or restaurant multi-outlet operations (franchise experience is a big plus)
• Have launched outlets and run audits before
• Comfortable with numbers: food cost %, outlet P&L, SSS, wastage
• Firm but fair with franchisees, able to say no and still keep the relationship
• Hands-on and happy to be in outlets and kitchens, not just in meetings
• Fluent in English, Hindi and Marathi (preferred)