Customer Support Executive

Job Title: Merchant Support Executive (Inbound Process) Department: Merchant Support

Company Name : Benow

Location Mumbai (Saki Naka)

Payroll : On Roll

Salary Up to 29 NTH + PF + Medical

Shift: Rotational 

Job Summary:

The Merchant Support Executive will be the first point of contact for merchants using Be now’s platform. 

This role involves resolving queries, providing support for digital payment services, and ensuring a smooth experience for our merchant partners via inbound calls, emails, or chat.

Key Responsibilities:

•Handle inbound calls and messages from merchants regarding transaction issues, onboarding, platform usage, or payment reconciliation.

•Deliver prompt, accurate, and courteous support.

•Maintain up-to-date knowledge of Be Now’s products and services.

•Log all interactions in the CRM system accurately.

•Escalate unresolved issues to the appropriate departments while ensuring timely follow-up.

•Meet and exceed individual performance metrics including call quality, resolution time, and CSAT (Customer Satisfaction) scores.

Requirements:

•Graduate or equivalent degree.

•1–2 years of experience in a voice-based customer support or helpdesk role (fintech preferred).

•Strong verbal communication skills in English and Hindi (additional regional languages a plus).

•Basic technical understanding of UPI, digital payments, and mobile apps.

•Patience, empathy, and problem-solving mindset.

•Willingness to work in rotational shifts including weekends.

Benow HR 

Dhara Gajera

7048710703