Customer Support Executive
Sheva Empresa
Customer Support Executive
Sheva Empresa
Andheri East, Mumbai/Bombay
₹25,000 - ₹35,000 monthly*
Fixed
₹25000 - ₹33000
Average Incentives*
₹2,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
101 applicants
Job Description
- Handle a high volume of live chats efficiently, maintaining a fast response time and accuracy
- Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions
- Provide prompt, clear, and accurate responses to customer inquiries
- Demonstrate high typing speed with precision to manage multiple chats simultaneously
- Investigate and resolve customer issues using internal tools and resources
- Document customer interactions and transactions thoroughly and in real-time
- Escalate complex issues to the appropriate departments with proper context
- Recognize and report patterns in customer queries to help improve processes
- Collaborate with peers and supervisors to continuously enhance the customer experience
- Participate in training and team meetings as part of continuous learning and process alignment
Job role
Work location
Sheva Empresa (Unit: Sheva Technology Services), Azad Road, near Mogaveera Bank, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Skills
Customer retention, Financial procedures, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 37 years
Gender
Any gender
About company
Name
Sheva Empresa
Address
Sheva Empresa (Unit: Sheva Technology Services), Azad Road, near Mogaveera Bank, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Job posted by Sheva Empresa
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