Customer Service Officer

Job Opportunity – ESAF Small Finance Bank

Job Roles:

- Customer Service Officer (CSO)

- Quality Control Officer (QCO)

- Customer Service Officer – Individual Loans

Location: Mumbai & Nearby Locations – Kalyan, Andheri, Ghatkopar, Thane, Vashi, Panvel and Borivali

Qualification: 12th Pass & Above

Experience: Freshers can apply

Age Limit: 20–32 Years

Requirement: Own two-wheeler and valid driving licence are compulsory

Job Type: Field Sales / Field Banking

Job Description – Customer Service Officer (CSO)

Key Responsibilities:

- Conduct regular field visits and interact with customers.

- Identify potential customers and generate leads for micro-banking and loan products.

- Explain banking services, loan products and eligibility criteria to customers.

- Support customer acquisition, loan applications and follow-ups.

- Assist with customer documentation and verification as per bank procedures.

- Build and maintain good relationships with customers.

- Achieve assigned business targets and support branch growth.

- Travel within the assigned area for customer meetings and field activities.

Important Instructions for Freshers

- This is a field-based sales and banking job, not a desk job.

- Regular travelling, customer interaction and sales activities are part of the role.

- Before applying, research the specific job role, micro-banking and field sales on Google to understand the responsibilities and working conditions.

- Apply only if you are genuinely interested in the role and comfortable with fieldwork, travelling and sales targets.

Interested candidates can share their updated CV for further screening

Contact Person: Mr. Saraswat

Mobile: 9778412032

Recruitment Partner: GramPro Business Services Pvt. Ltd

Note: Selection is subject to the bank's screening and recruitment process, Candidates should never pay any recruitment fee