Customer Sales Executive
OnsitegoFixed
₹30,000 - ₹37,000
Earning Potential
₹37,000
Fixed
₹30,000 - ₹37,000
Earning Potential
₹37,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Walk-in interview
Date: 21 Sep 2026 - 30 Sep 2026 | Time: 10.30 am - 06.30 pm...
Urgently hiring
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
- Serve as the primary after-sales touchpoint for the digital category to ZipCare customers, Croma customers, and walk-in customers, delivering technical assistance and customer experience throughout the device lifecycle.
- Perform device setup and configuration, including data transfer, software installation, device optimization, and screen guard installation.
- Perform Level-1 technical diagnostics, resolve software-related issues, conduct device health checks, and facilitate appropriate service support.
- Educate customers on device features, AI capabilities, best practices, and preventive care.
- Register devices for manufacturer warranty, protection plans, and service support while ensuring accurate documentation and a seamless customer experience.
- Create and manage service requests using the CROMA CRM for ZipCare customers, Croma customers and walk-in customers, while explaining the applicable service process, co-pay terms (where applicable), and documentation requirements (if any).
- Coordinate with internal service teams to facilitate timely service, provide customer updates and escalate unresolved cases as required.
- Maintain service records and adhere to defined SOPs, SLAs, data privacy policies, and compliance requirements.
- Build strong working relationships with the store teams.
- Represent CROMA and Onsitego professionally and uphold brand and service standards at all times.
- Support the store team in identifying upselling and cross-selling opportunities by recommending relevant accessories, Zipcare plans, and value-added services based on the customer needs.
- Clearly explain coverage, exclusions and claims processes in simple language.
- Own the end-to-end service journey for laptops, smartphones, and tablets by managing device intake, service registration, documentation, repair coordination, customer communication, and final handover.
- Coordinate with relevant service teams to ensure timely service resolution.
- Facilitate device buyback by performing eligibility checks, diagnostics, grading, and customer guidance in accordance with defined processes.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
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Field JobFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 30,000 INR and can go up to 37,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
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