Customer Relationship Manager

Experienced in managing customer interactions, maintaining strong client relationships, and ensuring high levels of customer satisfaction. Skilled in handling customer inquiries, resolving complaints, conducting follow-ups, and maintaining accurate customer records. Proficient in CRM software, data management, lead tracking, and coordinating with sales and support teams to improve customer retention and business growth. Strong communication, problem-solving, and relationship-building abilities with a focus on delivering excellent customer service and achieving organizational goals.

• Key Responsibilities Manage and maintain customer relationships.
• Handle customer queries and resolve issues promptly.
• Conduct regular follow-ups with customers and leads.
• Update and maintain customer databases and CRM records.
• Coordinate with sales and operations teams.
• Track customer feedback and implement improvement measures.
• Support customer retention and engagement initiatives.