Customer Relationship Executive

Good Command in telephonic Communication with Fluent English and a,

customer service experience.

 To look after the whole gamut of CRM function. She will be responsible

for post- sales activities.

 Developing harmonious relation with customers.

 Acts as a single point of contact for clients right from design confirmation

until handing over.

 Handling Customer Interaction via e-mails, phone calls.

 Maintaining the track sheet. Updating the project status on a regular basis

 Implementation of the process laid down for dealing with customers,

ensuring timely response

 to all their queries in a transparent manner.

 Resolving customer complaints quickly and efficiently. Keeping

customers updated on the project status.

Education and Experience: -

 The candidate should possess excellent verbal and written communication

skills.

 The ideal candidate should be ready to accept challenges and possess

excellent interpersonal skills and the ability to multi-task.

 Experience required Minimum 6month

 Experience in Customer service handling Inbound calls

 Good knowledge of basic computer applications

 She must be well versed in Phone collections, retention, Case conversion,

Cross selling and Escalation Handling.

 Candidate having good communication in English and presentable