Customer Care Executive

JOB ROLE :Handle inbound and/or outbound customer calls professionally and efficiently Address customer queries, complaints, and requests accurately Provide timely resolutions while maintaining high levels of customer satisfaction Maintain detailed and accurate records of customer interactions in the system Follow defined processes, policies, and service standards Escalate unresolved issues to the appropriate team or supervisor Meet individual and team KPIs, SLAs, and quality benchmarks Communicate updates and feedback effectively to internal teams Support initiatives to improve processes, efficiency