Customer Care Executive
Urban Digital ProFixed
₹13,000 - ₹15,000
Earning Potential
₹15,000
Fixed
₹13,000 - ₹15,000
Earning Potential
₹15,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
9 applicants
Benefits include: Overtime Pay, Internet Allowance
Job Description
Location: Ghatkopar West, Mumbai
Salary: ₹12,000 – ₹15,000 per month (based on resume, skills, and interview)
Working Hours: 10:00 AM – 6:00 PM
Job Type: Full-time | Work from Office
About the Role
We are looking for a responsible and customer-friendly Customer Care Executive to handle customer queries and provide support primarily through WhatsApp chat. The ideal candidate should have good communication skills, a professional attitude, and the ability to resolve customer issues efficiently.
Key Responsibilities
- Handle customer queries through WhatsApp chat and provide timely responses.
- Assist customers with order status, delivery updates, cancellations, returns, and exchanges.
- Resolve customer complaints professionally and ensure customer satisfaction.
- Coordinate with the packing, dispatch, and logistics teams to resolve order-related issues.
- Follow up with customers regarding pending orders and delivery-related concerns.
- Maintain accurate records of customer conversations and complaints.
- Follow company policies and standard operating procedures while handling customers.
- Ensure all customer queries are addressed promptly and professionally.
Requirements
- Good written communication skills in English and Hindi.
- Basic computer knowledge and familiarity with WhatsApp Web.
- Ability to communicate politely and handle customer complaints patiently.
- Good typing speed and attention to detail.
- Responsible, punctual, and willing to learn.
- Prior experience in customer support or e-commerce is preferred but not mandatory.
Salary & Benefits:
Monthly salary: ₹12,000 – ₹15,000, depending on the candidate's resume, skills, and interview performance.
Fixed working hours: 10:00 AM – 6:00 PM.
Opportunity to learn and grow in the e-commerce industry.
Training and guidance will be provided to the selected candidate.
How to Apply
Interested candidates can share their resume and contact details to apply. Shortlisted candidates will be contacted for an interview.
Work Location: Ghatkopar West, Mumbai, Maharashtra.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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