Customer Care Executive

Key Responsibilities Handle Customer Inquiries: Respond to customer inquiries via phone, email, and chat regarding order status, shipment tracking, and general questions related to shipment. Resolve Customer Issues: Diagnose and troubleshoot customer problems efficiently and effectively, ensuring timely resolution and customer satisfaction. Provide Shipment Updates: Keep customers informed about shipment dates, delivered / undelivered status, delay with delay reason, damage and any other relevant information. Answer Customer Questions: Provide clear and concise answers to customer questions regarding logistics processes, services Track Orders: Monitor shipment progress to ensure timely delivery and proactively address any potential issues. Coordinate with Other Departments: Collaborate with other departments, such as sales, operations to resolve customer issues and ensure smooth order fulfilment. Coordinate with destination Branch: Co-ordination with destination branch by giving them pre-alert for shipment till getting POD from them. Customer wise analysis – Will prepare and monitor customer wise month wise on-time delivery service level report and will highlight errors and possible improvements