Collection Executive / Officer

Job Summary:

We are seeking a results-driven and detail-oriented Collection Executive to manage and follow

up on outstanding invoices and ensure timely collection of payments from customers. The ideal

candidate should possess excellent communication and negotiation skills, and be capable of

handling payment follow-ups professionally and effectively.

Key Responsibilities:

● Contact clients via calls, emails, and other channels to follow up on outstanding invoices.

● Maintain accurate records of all collection activities and update payment status in the

system.

● Coordinate with internal departments (Sales, Finance, Service) to resolve billing or

service-related disputes.

● Generate and send statements of accounts and payment reminders on a regular basis.

● Prepare daily, weekly, and monthly collection reports.

● Monitor aging reports and prioritize follow-ups based on overdue categories.

● Escalate long overdue accounts to senior management or legal team when required.

● Ensure adherence to credit policies and collection processes.

● Maintain good relationships with clients to ensure a positive collection experience.

Required Skills and Qualifications:

● Bachelor’s degree in Commerce, Finance, or a related field.

● 0–3 years of experience in collections or accounts receivable.

● Excellent verbal and written communication skills (English & regional language, if

needed).

● Strong negotiation and problem-solving skills.

● Proficient in MS Excel and accounting/ERP tools (Tally, Zoho, QuickBooks, etc.).

● Ability to work independently and as part of a team under tight deadlines.

● Strong attention to detail and organizational skills.

Preferred Qualifications:

● Experience in B2B collections or SaaS industry is an advantage.

● Familiarity with payment gateways and reconciliation processes.

● Knowledge of GST invoicing and basic accounting principles.

Key Performance Indicators (KPIs):

● % of dues collected within due date.

● Reduction in DSO (Days Sales Outstanding).

● Number of accounts followed up per day/week.

● Escalation handling effectiveness.

● Client satisfaction and retention in context of payment interactions.