Collection Executive / Officer

* Contact customers via phone, email, and messages to follow up on pending payments.

* Maintain accurate records of customer interactions and payment commitments.

* Resolve customer queries related to invoices, payments, and outstanding balances.

* Negotiate payment plans and follow up on overdue accounts.

* Coordinate with internal departments to ensure timely payment collection.

* Prepare collection reports and update management on recovery status.

* Ensure compliance with company policies and collection procedures