Business Development & Sales Executive

Job Specification: Contact Centre Agent 

Location: Office-based 

Hours: Full-time, 8am - 5pm UK Time ( 1Pm - 10pm India Time)

Holiday: 28 days (including bank holidays) 

Overview 

We are recruiting a Contact Centre Agent to support learner and employer engagement. The role involves outbound calls, managing records, sourcing data, and arranging appointments. The ideal candidate is confident on the phone, self-motivated, and well organised. 

Key Responsibilities 

Make outbound calls to learners, employers, and prospects 

Keep accurate records of all calls, outcomes, and follow-ups 

Source and manage own data lists for calling activity 

Arrange own appointments and manage diary effectively 

Follow up leads and maintain consistent call volumes 

Work to targets and KPIs 

Support the wider team with administrative tasks where required 

Role-Specific Requirements 

Confident telephone manner 

Ability to work independently and manage own workload 

Target-driven and self-motivated 

Desirable 

Previous experience in a contact centre, sales, or customer service role 

Experience in apprenticeships, training, or education sector 

Standard Requirements (All Roles) 

IT literacy – competent with Outlook, Word, Excel, and PowerPoint 

Good written and spoken English 

Professional, reliable, and team-focused 

Strong organisational skills and attention to detail 

Ability to meet deadlines and manage multiple tasks 

What We Offer 

Office-based working environment 

Full training provided 

Equipment supplied 

Salary based on experience 

28 days holiday (including bank holidays) 

Requirements at Offer Stage 

Minimum of 2 references 

Proof of qualifications 

Professionalism will be expected at all times.