Business Account Manager

Job Title: Business Account Manager

Experience Level: 4+ Years

Location: Mumbai/ NCR- India

Department: Account Management

Reports To: Vice President

Position Overview We are seeking a proactive and results-oriented Business Account Manager to manage our existing BFSI customers. The primary responsibilities include handling renewals, cross-selling, and up-selling our products and services across DigiVision, DigiDrive, and SecureNexus verticals. The ideal candidate will have a strong background in Account Management within the BFSI sector and a proven track record of maintaining and growing customer relationships.

Key Responsibilities: • Manage and nurture relationships with existing BFSI clients to ensure customer satisfaction and loyalty. • Handle renewals of our products and servicesto existing clients. • Achieve or exceed quarterly and annual cross-sales and up-salestargets. • Develop and implement strategies to achieve sales targets and increase revenue from existing accounts. • Identify opportunities for upselling and cross selling our solutions to meet client needs and enhance their experience. • Work closely with the sales and technical teams to deliver customized solutions and ensure client success. • Conduct regular meetings, reviews, and presentations with clients to maintain strong relationships and address any issues or concerns. Also provide insights and feedback from clients to help improve products and services • Conduct independent product demonstrations, presentations, and consultations. • Collaborate with internal teams to ensure the successful delivery of solutions and services. • Monitor and report on account performance and key metricsto management. • Stay updated on industry trends and competitive landscape to identify opportunities for growth. • Lead proof of conceptsto showcase the capabilities of oursolutions to clients. • Participate in industry events, conferences, and trade shows to promote our solutions and generate leads. • Manage the entire sales process from lead generation to closing deals, including techno-commercial proposal preparation, negotiation, and contract management. • Provide regularsales forecasts and reports to management, highlighting key metrics, pipeline status, and opportunities for improvement.