Airport Retail Head - Female Preferred

Job Description

Sales HeadRoles & Responsibilities

• Drive Sales & ensure Target of the Airport SPA Outlets are achieved.

• Monitor sales on Daily basis and Shift basis across all outlets.

• Drive customer-centric sales initiatives focused on customer experience, retention and repeat business.

• Derive strategies for optimum usage of Spa Rooms, Inventory and manpower productivity.

• Monitor and improve outlet-wise sales performance through regular reviews and corrective action plans.

• Ensure achievement of Membership, Renewal, Upsell and Retail Sales targets.

• Track daily productivity of Sales teams, Therapists and Front Office teams.

• Drive walk-ins of Airport passengers and conversions through effective consultations and customer engagement.

• Maintain strong focus on customer satisfaction, service quality and repeat business.

• Manage escalations and approvals from Airport Authorities as and when needed.

• Coordinate with HODs, Operations, Marketing and HR teams for seamless sales and operational execution.

• Lead PMS, performance tracking and capability development of the Sales team.

• Conduct training, retraining and performance coaching programs to enhance team capability and productivity.

• Build a culture of accountability, discipline and high-performance sales execution.

• Manage attendance, rostering, deployment and manpower productivity across outlets.

• Create strong relationships with Airport Authorities, stakeholders and internal leadership teams.

• Maintain high levels of employee engagement, motivation and team discipline.

• Drive continuous improvement in sales productivity, customer experience and operational excellence.

Must Have

• Ability to take pressure and manage high-pressure business environments.

• Ability to operate in Dynamic airport eco system.

• Prior experience of handling Airport team is a must.

• Proven experience in handling a sales/service team size of minimum 150+ employees.

• Experience managing Cluster Managers, Area Managers and multi-level reporting structures.

• Strong capability in conducting sales and behavioral training programs.

• Strong communication and stakeholder management skills.

• Ability to regularly interact with HQ leadership and provide business updates.

• Ability to handle remote operations while not in the shift.

• Strong leadership, mentoring and team management capabilities.

• Willingness to operate in round-the-clock shifts.

• Ability to drive performance, accountability and team capability enhancement.

• Experience in target-driven Retail / Service / Wellness / Hospitality environment.

• Strong operational understanding of sales, customer handling and outlet management.

• Ability to handle escalations, crisis situations and customer complaints effectively.

• Experience in driving revenue growth, memberships, renewals and customer retention.

• Strong focus on discipline, execution and process adherence.

• Age preferably above 36 years.

• Must have handled turnover of 20 to 24Cr.

Preferred

• Must have worked in SPA / SALONS or Retail outlets at Airports.

• Preferred experience in a national Retail / Service / Wellness / Hospitality brand operating across multiple cities.

• Female candidates preferred.

• Age preferably above 36 years.

• 15 years of total experience preferred.

• Minimum 3 years of Airport Retail Sales experience as a Leader.

• MBA in Sales & Marketing / Retail / General Management preferred.

• Strong understanding of Retail Sales KPIs, Outlet Performance and Customer Retention metrics preferred.

• Experience in handling high footfall and fast-paced retail environments preferred.

Website:  https://meghaviwellness.com/

If you're interested, share us your CV on hr@meghaviwellness.com or contact us on 8712630738 (Ms. Sapna Shah - AGM Sales HR).